payroll FAQs

payroll frequently asked questions

Below are answers to some of our most frequently asked payroll questions.  If you have additional questions that are not answered below, please call us at 877-335-8210, extension 6098 or 6103.


How often will I get paid?
When you become an employee of Randstad Pharma, you will be paid every Friday for the work performed during the previous week.  If a bank holiday falls on a Friday, then the pay date will be Thursday.  Weekly pay allows our consultants to immediately reap the financial benefits for their hard work at our client facilities.

How will I receive my pay?
Consultants can choose to receive their pay in two ways:  direct deposit into your account or a physical paycheck mailed to you.  If you choose to sign up for direct deposit, your paychecks will be direct deposited into your account every Friday and a paystub will be mailed to you for your records. Please note that the direct deposit application must go through a pre-note process so your first paycheck will be a live check mailed to you.  After the pre-note process, all further paychecks will be deposited directly into your account.  

When are timecards due?
All timecards are due to Randstad Pharma no later than noon Monday in order to be paid on Friday.  If a bank holiday falls on a Monday, then timecards will be due by noon on Tuesday.  It is important that you submit your time prior to noon on Monday, allowing enough time for management to review, approve, and submit to Randstad Pharma.  Any late timecards will be processed on the following week's payroll.

How do I submit my timecard?
Each client we work with has their own system for submitting time worked.  Some require a manual timesheet to be submitted and others use a web-based time entry system.  Your recruiter will go over these details with you for each position you take, and ensure that you have a thorough understanding of how to submit your time worked.

Where do I send my manual timecard, if applicable?
Timesheets should be sent directly to Randstad Pharma via fax at 866-488-9002 or by email at pharmainquiries@randstadusa.com.  While we are unable to send confirmation of the receipt of your timesheet, you are welcome to email payroll directly at the address listed above to confirm that it was received.  They will respond to you as quickly as possible.

What if the web-based time entry system is down?
We all know that technology is not perfect and while we do our best to make sure systems are constantly working, other outside factors sometimes play a role in its performance.  Should you experience any issues submitting your time online, please email us at onesource@randstadusa.com.

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